WHAT IS WHM (WEB HOST MANAGER)?
Web Host Manager, or WHM, is a powerful program that allows
administrative access to the back end of cPanel. Reseller accounts get
basic WHM. Dedicated Servers and VPS accounts get root WHM (also
called rWHM), which has...
Below are a list of some of the most important login URLs you will
need to manage your domain and hosting accounts.
_NOTE: the examples below assume your domain name is example.com, the
IP address of your server is 1.2.3.4, and the actual server you are...
If you're having issues logging in to your Customer Area and need to
reset your password:
* Go here: https://customers.asmallorange.com/pwreset.php
[https://customers.asmallorange.com/pwreset.php]
* Enter the email address associated with the accoun...
UPGRADING OR DOWNGRADING SHARED HOSTING
It's easy to upgrade or downgrade your shared hosting right from your
Customer Area. For example, if you are on a Shared Tiny plan you can
upgrade to a Shared Medium plan from your Customer Area dashboard. To
up...
You can view all of the email that you receive from A Small Orange
right from your Customer Area. To log in and view your received
emails:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmalloran...
BILLING SUSPENSIONS
Your account may display a suspended notice if you are more than 7
days past due on your bill. A Small Orange invoices all accounts in
advance of service. You'll receive one email notification the day the
invoice is generated. You'll ...
WHY IS MY ACCOUNT SUSPENDED?
Billing Suspensions
Your account may display a suspended notice if you are more than 10
days past due on your bill.
A Small Orange invoices all accounts in advance of service. You'll
receive one email notification the day...
All our monetary transactions are in US Dollars. The currency symbol
displayed on your invoice or within your billing account may be
different, but assume that all transactions need to be completed in US
currency.
All of our monetary transactions transpire in US Dollars. The currency
symbol displayed on your invoice or within your billing account may be
different, but assume that all transactions need to be completed in US
currency.
The best option is to request cancellation from within your Customer
Area:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
Click Your Services in the Your Ser...
If you previously paid for your hosting services with PayPal and
canceled your account or have changed billing methods, you may need to
log into PayPal to cancel your PayPal subscriptions. We are unable to
cancel any PayPal subscriptions for you, as they ...
Our refund policy is pretty simple. We stand by what we do! Here is a
link to our full Terms of Service [http://asmallorange.com/terms/].
A Small Orange offers a ninety (90) day money back guarantee on
shared web hosting, reseller packages, Cloud VPS an...
To change the frequency of payments for your account or to be billed
in advance please open a chat [https://chat.asmallorange.com] with our
Billing department. In that chat let the agent know how often you want
to pay, how far in advance you'd like to pay...
Your VAT will be separately itemized, under the subtotal and above the
total, on invoices and billing information.
If you have any questions please open a ticket
[https://customers.asmallorange.com/supporttickets.php] with Billing.
Uh oh! did someone make a fraudulent charge to your credit card or
PayPal account?
We take fraudulent charges very seriously. If this happens to you, we
will absolutely close the offending account and refund all
unauthorized charges back to you right aw...
CONTACTS can only receives email notifications for specified types of
emails, and cannot login to the billing account. SUB-ACCOUNTS receive
email notifications for specified types of emails, can login to the
billing account, and can only access what permi...
Q: I got a letter about renewing my domain from Liberty Names of
America... is this legit?
A: NO!
Do not send money to Liberty Names of America, as it is a scam.
Sending them money will no renew your domain.
If you registered your domain with us, it...
We can merge two billing accounts to make your hosting packages
accessible from one place with a single Customer Area login. We can
even move individual packages from one billing account to another. To
request an account merge:
*
Create a ticket
[htt...
The Modify an Account function in WHM can be used to update a cPanel
account which you previously created. See detailed instructions below.
To modify an account in WHM:
*
In the left-hand side menu, in the Account Functions section, click
Modify an...
We offer non-profit organizations a FREE TINY OR SMALL SHARED HOSTING
PLAN. Any other shared plan can be discounted $5 a month, in lieu of
the option above.
We do not offer a discount or free domains, however. Get in touch
[http://asmallorange.com/suppo...
You can view and pay all of your invoices right from your Customer
Area.
VIEW YOUR INVOICES
To view your invoices:
*
Log in to your Customer Area here:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientare...
HELP! MY DOMAIN EXPIRED! WHAT DO I DO?
[HTTP://WIKI.ASMALLORANGE.COM/FAQDOMAINSEXPIRED#HN_HELP_MY_DOMAIN_EXPIRED_WHAT_DO_I_DO]
You'll need to contact your Registrar and be sure you've made your
payment for the Domain Registration.
If ASO registered your...
A Small Orange offers a ninety (90) day money back guarantee on new
shared web hosting and reseller packages. No refunds are offered after
the first ninety (90) days of service.
No refunds are offered on virtual private server (VPS) packages,
hybrid hos...
PayPal Subscriptions are a great way to set up recurring payments
without a credit card. PayPal Subscriptions are a recurring billing
feature, allowing your PayPal account to schedule payments to be sent
automatically on a fixed schedule.
SETUP A PAYPAL...
SETTING UP A PAYPAL SUBSCRIPTION
Paypal subscriptions are a great way to set up recurring payments
without a credit card. But they can get tricky if you don't know
exactly how they work.
While you use one of our invoices to create the subscription, ou...
DID SOMEONE MAKE A FRAUDULENT CHARGE TO YOUR CREDIT CARD OR PAYPAL
ACCOUNT?
We take fraudulent charges very seriously. We will close the offending
account and refund all unauthorized charges back to you right away.
Simply contact us via Live Chat [https:...
To supply your VAT registration ID to us:
*
Log in to your Customer Area at
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
In the Account & Billing section click Account Information
*
I...
In compliance with the tax policies, A Small Orange collects Sales Tax
(Texas), European Union Value Added Tax (VAT), and Goods and Services
Tax (GST) based on your city, state, or country. If you are outside
Texas, or European Union (EU), then we are not...
If you'd like to transfer your billing account over to another owner,
you'll need to send a ticket to [email protected] for this. We
will retrieve verification info from you to start the process. Then,
we'll need the name, email address, mailing ad...
To update your billing contact info:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
Click Account Information from within the Account & Billing section
*
...
You can easily update your contact information. You'll do this by logging into http://customers.asmallorange.com
Once logged in, you'll want to click:
->My Info
-->Update My Info
*update information as needed*
--->Update
PLEASE NOTE:
You're un...
We have recently made changes to our system which now allows you to
update your credit card on file instead of adding a credit to your
account. To view or update your credit card on file:
*
Log into the Customer Area:
https://customers.asmallorange.c...
Please get in touch with our Billing Department via Live Support
[https://chat.asmallorange.com] for assistance in requesting a package
upgrade or downgrade.
_NOTE: you CANNOT upgrade or downgrade to a different package level
directly, like from a Share...
Simply open a chat [https://chat.asmallorange.com] to the Billing
department and let them know the plan you would like to upgrade to.
They will take care of the whole thing!
If you don't pay your bill, your services will eventually be
terminated. If you're just having issues paying your bill and need
some help, please let us know
[https://customers.asmallorange.com/clientarea.php].
Please review the entry in our Billing FAQ...
Help Desk Software by Kayako fusion