Account or Site Suspension
Posted by ASO Admin on 30 January 2020 08:33 AM
Your account may display a suspended notice if you are more than 7 days past due on your bill. A Small Orange invoices all accounts in advance of service. You'll receive one email notification the day the invoice is generated. You'll also receive another email notification when the account is past due, but still within 7 days. Please review the entry in our Billing FAQ for more information on this.
Generally, A Small Orange tech staff will try to notify you if your site is causing resource issues on the server.
Submit a ticket if your site is suspended and you haven't been notified. There will usually be a note on the server that will reference the reason why the site is suspended.
Spam is not tolerated. Period. If your site is sending spam, your account will be suspended immediately.
Your account may also be suspended for violations of Terms of Service, DMCA Take-down Notices, and other reasons.
Do You Warn Me that I'm in Danger of Suspension?
Yes, we do. It is imperative to keep your email up to date with us. The email address on file for your billing account is where you receive all our invoices. We don't issue paper invoices; it's all done via email.
Before your renewal date comes around, an invoice will generate for you. You'll get an email entitled "Customer Invoice." When it is already the due date, and the invoice is still unpaid, you will get emailed a warning, entitled "First Invoice Overdue Notice". Six days after, if the invoice is still unpaid, you will get emailed again, Second Invoice Overdue Notice. The next day, your account will get suspended if the invoice is unpaid.
If you are set up for automatic credit card billing, you'll also receive an email if your card gets declined for any reason. It will be entitled "Credit Card Payment failed."
When the due invoice is processed for payment and you're done, you'll get an email called "Invoice Payment Confirmation" with no errors and a valid transaction date.