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Knowledgebase : FTP Access
     
Most FTP clients, including SmartFTP, Cute FTP, WinSCP, Filezilla and many others should only require four things: * The hostname/server/domain you wish to connect to (usually either your domain name or the IP of the server) * Username * Pass...
An FTP account is used for uploading and managing files on your website. An FTP account is automatically created in cPanel when you sign up for hosting, create a cPanel, create an addon domain or subdomain or enable anonymous FTP. So, by default, you alre...
There are many free FTP clients you can download to get started transferring files. Click the Download link adjacent to the FTP client you think you may want to try to be directed to the download page for the client, or follow the instructions below. CO...
If your FTP program is not connecting properly, or connecting slowly, here are a few possible reasons why: * Your firewall could be blocking it. * You've mis-filled in your host name; make sure you use the IP address provided in your welcome emai...
OVERVIEW The public_html folder is the web root for your primary domain name. This means that public_html is the folder where you put all website files which you want to appear when someone types your main domain (the one you provided when you signed up ...
FTP OR FILE TRANSFER PROTOCOL IS A COMMONLY USED PROTOCOL FOR EXCHANGING FILES OVER ANY NETWORK THAT SUPPORTS THE TCP/IP PROTOCOL (SUCH AS THE INTERNET OR AN INTRANET). There are two computers involved in an FTP transfer: a server and a client. The FTP se...
FTP OVERVIEW FTP [https://help.asmallorange.com/index.php?/Knowledgebase/List/Index/4/ftp-access] or File Transfer Protocol is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an in...
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ERROR: This domain name (kb.asmallorange.com), does not match the domain name in the license key file help.asmallorange.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com