WHAT IS A NAMESERVER?
A Nameserver (sometimes called a DNS server) is what translates a
domain name or computer hostname to an IP address, which is a numeric
pointer that identifies a computer on the Internet. Each
computer/server etc. has an IP address ...
To find your IP address, simply go to this handy-dandy page:
http://asmallorange.com/ip/ [http://asmallorange.com/ip/].
For this guide, we're going to demystify WordPress a little bit and
show you how easy it is to move a WordPress installation from your
current host to A Small Orange. You'll gain an understanding of the
basic components of WordPress and see how moving the...
THE BASICS
You can have multiple domain names share the space on your cPanel
account. It works like this:
Your primary domain, MAINDOMAIN.COM, uses the directory ~/PUBLIC_HTML
for its website files.
Your first add-on domain, EXAMPLE.COM, uses the dire...
ICANN (Internet Corporation for Assigned Names and Numbers) regulates
domain registrations and sets prices. See our knowledgebase article
about ICANN
[https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/294/33/icann-registrar-accreditation...
_WHAT IS A SUBDOMAIN, YOU SAY?_ Well...
Say you have a domain name 'example.com'. A subdomain would look like
'sub.example.com'.
_NOTE: where 'example.com' is your site URL. _
The domain name system is a hierarchy of names, and include hostnames
and ...
DEFAULT DNS ZONE
The default DNS zone will likely look similar to the below picture
though the IP address in the Record column will likely differ, as will
the domain ('hello.com' will be substituted with your domain name.)
RECORD OVERVIEW
The Advanced ...
If you just registered a domain, and either due to error or otherwise,
you need to cancel or change it, you, SOMETIMES can. Here's the
scoop...
Normally, when you purchase a domain name, it's all yours for a year
and can't be canceled. If, for some reas...
So you want to change you domain name or primary domain on your
account, eh? Well, we can certainly help facilitate that. First,
though, take a look at the pre-change checklist and useful information
below to help prepare you for the domain change.
PRE-...
A domain name is an important part of your website's online presence.
It's how potential visitors will remember you! See below for some tips
and tricks on choosing your very own domain name.
WHAT IS A DOMAIN NAME?
The internet is a network of computers...
CONVERT EXISTING NAMED TO NSD
NSD is an open-sourced server program for the Domain Name System
(DNS). cPanel version 11.24 included NSD integration. NSD is a
lightweight, fast alternative to BIND. It may be ideal for low-memory
VPSes.
NOTE: _NSD is an ...
Like a letter in the post office, an address or coordinate is needed
to locate a website in the world of the internet. A domain name
system, also known as DNS, is the internet's answer to the Post
Master. This article will explain the various parts of DNS...
Q. How do I renew my domains?
A. Login to your billing account [https://customers.asmallorange.com/]
and click MY INVOICES under QUICK LINKS. The next step will require
you to click the red UNPAID icon next to the domain renewal
invoice. Once the invoi...
If you're having trouble with your site(s) during our migration
process, we apologize profusely! We try to manage migrations in a way
that has as little effect on customer's sites as possible.
*
We always email customers via their email address on th...
In the welcome email we send to all new customers there is a noted
Server IP address. If you're a shared customer, that MAY NOT be the IP
address of your actual server. It's super easy to find the IP address
of your server (for most shared, VPS, business ...
Most operating systems and DNS clients will automatically cache IP
Addresses and other DNS results to speed up subsequent requests to the
same hostname. Sometimes bad results will be cached and therefore need
to be cleared from the cache in order for you ...
See below for some (or all) of the things that need doing, depending
on the extent you want to use it.
*
Set up your MX records (to receive email) to the following:
_NOTE: see our instructions on how to edit MX entries here
[https://help.asmallorang...
CAN I HIDE MY WHOIS INFORMATION?
ICANN rules and regulations for the domains registered through ASO
require accurate and updated contact information for all registered
domains. This has been a long-standing policy from the InterNIC and
Network Solutions ...
Yes, it is possible to host more than one domain on your account. You
can do so right from cPanel. Find out more in our All About Subdomains
article
[https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/97/2/all-about-subdomains].
*
Fo...
If the DNS for your hostname is not set up correctly, you may receive
an email saying something similar to this:
> _Your hostname (srv.yourdomain.com) could not be resolved to an IP
> address. This means that /etc/hosts is not set up correctly, and/or
>...
There are new, as of December 2013, regulations and procedures for
ICANN [http://www.icann.org/]'s Registrar Accreditation Agreement.
VALIDATING REGISTRANT EMAIL ADDRESSES
Starting in January 2014, the registrant contact will need to be
validated upon ...
We know that it can be very frustrating when you're trying to load
your site and it runs slowly! There are a few things to consider when
trying to determine what could possibly be causing it to act
sluggishly.
'Slow' is a relative term. What may seem sl...
Q: I got a letter about renewing my domain from Liberty Names of
America... is this legit?
A: NO!
Do not send money to Liberty Names of America, as it is a scam.
Sending them money will no renew your domain.
If you registered your domain with us, it...
_This Guide Is Intended For Those Who Have ALREADY PURCHASED A Custom
Domain Name. If You Have Not Yet Purchased A Custom Domain, You Will
Need To Do So, And With A domain Provider Who Can Offer You FULL DNS
SERVICES With Your Domain Hosting Account.......
_NOTE: this guide can help you move your WP out of any kind of
subdirectory, not just the Softaculous default "wp"._
By default, Softaculous will install your WordPress into a
subdirectory called 'wp'. In order to move it up one level or to any
other su...
When registering a .us domain with A Small Orange, you'll come across
a few settings that may not be very clear just by looking at them.
You'll arrive at a screen that looks something like this:
Here is a list of the different Nexus codes to choose fr...
The PING command is used to test the connection and latency between
two network connections. The PING command sends packets of information
to a specified IP Address and then measures the time it takes to get a
response from the specified computer or devic...
We recommend that you change the nameservers
[https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/179/2/all-about-nameservers]
for your domain to the ones we provide so that our servers can
automatically manage your DNS
[https://help.asmal...
HELP! MY DOMAIN EXPIRED! WHAT DO I DO?
[HTTP://WIKI.ASMALLORANGE.COM/FAQDOMAINSEXPIRED#HN_HELP_MY_DOMAIN_EXPIRED_WHAT_DO_I_DO]
You'll need to contact your Registrar and be sure you've made your
payment for the Domain Registration.
If ASO registered your...
If your domain expired and you need to re-register it you will need to
contact your registrar to be sure you've made your payment for the
domain registration.
If A Small orange registered your domain name, please open a chat with
a Live Support agent [h...
CAN I REGISTER A NEW DOMAIN WITH ASO
Absolutely.
A Small Orange uses a partner Registrar to register new domains.
You can register a new domain when signing up for new service.
Existing customers can register a domain and use it as a parked domain
o...
You can absolutely register a new domain for your website with us! You
can do so while signing up for new service with us. Existing customers
can register a domain and use it as a parked domain on their existing
account. They can also register a new domai...
Should you register your domain with the same people that host your
website? The answer depends on who you talk to and what their opinion
(or previous good/bad experience) is.
Many people prefer to keep control of their domains with a central
registrati...
The answer depends on who you talk to and what their opinion (or
previous good/bad experience) is.
Many people prefer to keep control of their domains with a central
Registration service independent of their hosting providers. This is
very useful for tho...
If you received an email entitled 'Upcoming Domain Renewal Notice'
asking to renew your domain, but don't know what next steps to take
READ ON!
RENEW YOUR DOMAIN
If you get a domain renewal email you can renew your domain:
*
Log in to your Custome...
In computing, traceroute is a computer network diagnostic tool for
displaying the route (path) and measuring transit delays of packets
across an internet protocol (IP) network.
Depending on your OS (Operating System), either of the instructions
will ena...
Wildcard subdomains allow users of a domain-based WordPress multisite
network to create new sites on demand. In this type of network each
new site has its own subdomain, and the wildcard configuration means
that those subdomains do not have to be configur...
_NOTE: if you have a Shared hosting account, please contact Support
for help setting this up. __If you have a VPS, Dedicated Server, or
are a Reseller, follow the instructions below._
To set up Microsoft Office 365:
*
Log in to WHM
[https://help.as...
In order for people to find your website, you will need to configure
DNS and set nameservers. You can either use our nameservers, or you
can use third-party name servers. Either way, you would need to
configure them so your domain works with your A Small ...
This guide will walk you through setting up a SPF record for your
Google Apps mail.
In order to create a SPF record for your domain, you would have to log
in to cPanel, then navigate to Advanced DNS Zone Editor. If you have
more than one domain on your ...
If you have a VPS or Dedicated Server, you likely want to use it for
your DNS as well! We can help you with that. See the below
instructions to learn how.
_Note: editing your DNS zones can greatly change or break your
website. BE CAREFUL._
Resellers an...
You can now temporarily preview your website before DNS has been
pointed to our servers via a simple little URL.
Go to HTTP://SERVER.ASOSHARED.COM/~USERNAME (where 'server' is your
actual server and 'username' is your actual username). Ta da! Preview
p...
We have disabled temporary preview URLs due to ongoing issues with
users stealing bandwidth and concealing content behind other users'
domains. If you need to preview domains before DNS has been pointed to
our servers, you can setup an entry in your compu...
WHAT IS A TOP LEVEL DOMAIN (TLD)?
A top-level domain (TLD) is one of the domains at the highest level in
the hierarchical Domain Name System of the Internet. The top-level
domain names are installed in the root zone of the name space. For all
domains in ...
PRE-TRANSFER CHECKLIST
Before transferring your domain name, please be sure your domain meets
the following requirements:
* The domain is older than 60 days from its original registration
date
* The domain has not been transferred in the last 60 da...
If your domain name isn't resolving to the server (like if you go to
your domain in your browser and it doesn't take you to the correct
server), you may be experiencing one of a cavalcade of possible
issues. This guide will walk you through some troublesh...
This article will cover the following information:
* Life Cycle of a Domain
* Domain Registration
* Domain Order Validation
* Active Domains
* Domain Registration Renewal
* Domain Expiration
* Domain Redemption
* Pending Deletion
* Dom...
WHAT IS A REGISTRAR LOCK?
If you have a .com, .net, .org, .name or similar domain name, the
REGISTRAR LOCK IS A BLOCK PLACED AT THE REGISTRAR LEVEL TO PREVENT
PEOPLE FROM TRANSFERRING THE DOMAIN NAME UNINTENTIONALLY. You must log
in and remove the lock p...
If you registered a domain with a non-ASCII character set
[http://terpconnect.umd.edu/~zben/Web/CharSet/htmlchars.html], cPanel
will give you an error if you try to add it to your account as an
add-on or parked domain.
But that's okay. There's a workaro...
Domain names are managed through several regional domain registries.
When you register a domain, you assign it a generic three letter
domain called a top level domain (.com, .net, etc) or a country code
three letter domain (.uk, .gs, .us, .fr, etc). Each ...
AN EPP CODE IS A UNIQUE IDENTIFIER USED BY REGISTRARS THAT ONLY THE
REGISTRANT CAN ACCESS. It is specifically used for domain transfers,
to verify that the registrant authorizes the transfer. When you're
transferring your domain over to A Small Orange, yo...
I bet you've seen this warning at the top of your Wordpress dashboard
before. It's easy to ignore, but there are several really important
reasons NOT to ignore it. WordPress, just like any other software on
your computer, needs to be updated regularly. Un...
The document root is the folder where the website files for a domain
name, your website, are stored. Since cPanel allows for multiple
domain names (add-on domains
[https://help.asmallorange.com/index.php?/Knowledgebase/Article/View/98/2/all-about-add-on-d...
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