Why Do I Have to Verify to Receive Support?
Posted by ASO Admin on 29 January 2020 02:08 PM
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We are committed to protecting your account and your personal information. Because we want to safeguard you and your identity we can only offer basic help and some general info without verifying who you are. What if my website is down?If your site is down or not behaving as expected, we'll ask you to verify your identity before we will make changes to your account or site/server, or discuss any confidential information like your server or script setup. TipsIf you open a ticket from your Customer Area we will consider you verified! Otherwise, when you contact Support, it's best if you have a few things handy:
Note: if you simply send us an email, even if it is from the primary email address listed on your account, we will still ask you to reply back to our email as verification you are the owner. The reason we must be so careful is because an email message can be "spoofed" to look like it is from your address, when actually it is not. | |
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