Accessing Your cPanel Account
Posted by - NA - on 05 June 2004 01:49 PM

Logging Into Your cPanel Account

Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch if you have any issues. If you have lost the email with the instructions, or have lost the password, you can reset it via your Customer Area as shown in the Resetting Your cPanel Password instructions below.

Alternatively, if you are logged into your Customer Area, simply:

  1. Log in to the Customer Area:
  2. In the Your Services section click Your Services
    Your Services
  3. Click View Details next to the domain in question
  4. Navigate to the Information tab
  5. Click the Go to cPanel Login Page button at the bottom and login

    Go to cPanel Login button

Resetting Your cPanel Password

To reset your cPanel password:
  1. Log in to the Customer Area:
  2. In the Your Services section click Your Services
  3. To the right of your hosting package click on View Details

    View Details
  4. In the the second tab, Change Password, reset your password

You can log in to your cPanel from the first tab, Information, which has a Go to cPanel Login Page button at the bottom.


See also Login URLs You Need to Know, Resetting Your Customer Area Password

 yourservices.png (45.69 KB)
 viewdetails.png (26.90 KB)
 screen shot 2014-03-27 at 12.00.05 pm.png (14.03 KB)
(2795 vote(s))
This article was helpful
This article was not helpful

Comments (6)
Debs Roberts
21 February 2013 03:45 PM
I am trying to access the control panel but I have not been sent a user name or password,
Ellen Bittner
24 February 2013 07:07 PM
I accessed cPanel, but couldn't get past the Login... I did not find the left hand side panel w/my cPanel password!!!! I'm a newbie and this is not at all helpful. Now what?
Julian Lilio
26 February 2013 06:51 AM
Signed up with my own domain name to use... can't seem to find the information how to access the control panel in this case. I hope this can be addressed.
Brent S. (ASO)
05 March 2013 12:47 PM

You should have received a welcome email upon joining which should contain cPanel login details. If you need any further help our livechat support should be able to get you started!
Brent S. (ASO)
05 March 2013 12:50 PM

Did you access the Client Area and set a cPanel password? Our livesupport staff can help you get started as well if you are still having issues.
Brent S. (ASO)
05 March 2013 12:58 PM

The account needs to be provisioned first; did you ever receive your login? If not, you may want to check in with the Billing team to see what happened there.
Post a new comment
Full Name:
Help Desk Software by Kayako fusion
ERROR: This domain name (, does not match the domain name in the license key file

For assistance with your license, please contact the Kayako support team: