By default, your account is automatically renewed at the beginning of the next billing period to avoid service interruptions.
This was specified in the Terms and Conditions you agreed to when you sign-up for a new account:
"Customer agrees to future automatic payment if a credit card is used unless otherwise indicated to A Small Orange Software."
If you do not wish have your invoices automatically charged to your credit card (for example, you wish to pay with a check/money order or you want to manually pay each invoice), simply submit a ticket to Billing and request that your account be changed to CC Single.
If you are automatically charged and you wanted to cancel, just let us know. Be sure to review our refund policy in these cases.
]]>
The CCPA, which is short for the California Consumer Privacy Act, is a law designed to enhance consumer privacy rights for California consumers and to encourage transparency regarding how businesses collect and use personal information. Businesses subject to the CCPA are expected to be in compliance with the law by January 1, 2020.
While we cannot provide legal advice, we thought it would be helpful to provide you with the basics of the California Consumer Privacy Act (CCPA) to help you better understand the law and how it may apply to your business. In this article, we will walk you through the basics of the CCPA, including some of the most relevant parts of the law for our A Small Orange customers. This information is provided as a convenience -- it is not an exhaustive summary of the CCPA or legal advice for your company to use in complying with the law. You should consult your own legal counsel to determine if you are subject to the requirements of CCPA and for a full understanding of your obligations under the law.
The CCPA defines personal information as “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” In short, if information can be traced back to, or is related in some way to, a consumer or household, it is likely to be considered personal information under the CCPA.
Similar to another well-known privacy law, the General Data Protection Regulation (or the “GDPR”), this definition of personal information is very broad. In addition to the kinds of information you might think about as personal information – name, address, email address, financial information, contact information, identification numbers, etc., personal information can include details related to an individual’s digital life, like an IP address, geolocation, browsing history, cookies, or other digital identifiers. It could also include other types of information about an individual, including information about their physical, mental, social, economic, or cultural identities. CCPA’s definition of personal information relating to a household, even if it does not identify a specific individual within that household.
The CCPA applies to businesses that are doing business in California if they meet the following conditions:
The CCPA was passed by California lawmakers to give California consumers more control over their personal information (described above). The law defines a 'consumer' as a natural person who is a resident of California, and it also applies to California residents who are traveling outside of the state. The CCPA is designed to ensure that consumers have:
Please note that not all of these rights listed above are absolute, and limitations/exceptions may apply in some cases. Businesses are required to provide a method to receive and respond to individual rights requests submitted by California consumers.
As mentioned above, under the CCPA, consumers can request that businesses do not sell their personal information. The definition of ‘selling’ under the CCPA is very broad and includes “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.”
If you ‘sell’ personal information as defined by the CCPA, you are required to provide a link that says “Do Not Sell My Personal Information” or “Do Not Sell My Info” on your website’s homepage and within your privacy notice. If a consumer opts-out, you must honor their request and communicate it to third parties with whom you share the consumer’s information. To ensure that you are able to honor these “Do Not Sell” requests, it is important for you to understand how you collect and share personal information in all contexts.
To learn more about this requirement, and if you must comply with it, consult the CCPA website. To further understand your obligations to communicate to third parties, consult with your legal counsel.
Businesses are required to notify consumers of their rights under the CCPA, including their right to deletion, right to know, and data portability rights as well as how to exercise these rights. These required disclosures can be made via a privacy policy, in a CCPA-specific notice, or at the time the business collects the personal data. Before the CCPA goes into effect, you should make sure that your privacy notice accurately reflects your information sharing and business practices.
Businesses must also implement processes to respond to verified consumer requests and opt-out requests. Businesses must make at least two methods of submitting requests available to consumers including, at a minimum, a toll-free telephone number and a website address if the business maintains one. Businesses are also required to respond to consumers’ requests within the time limits set out in the CCPA.
Under the CCPA, businesses are required to inform consumers of the specific categories of personal information that are being collected and what the information is being used for. Businesses must provide another notice if additional categories of personal information are collected that were not previously disclosed, or if the collected information is being used for purposes unrelated to the original purpose. The CCPA website discusses these requirements in depth and what they mean for your business.
Third parties that receive personal information from businesses must provide consumers explicit notice and the ability to opt-out before selling personal information to another business.
Under the CCPA, there are only a couple of situations where opt-in consent is needed from consumers. If a company offers financial incentives in exchange for personal information, the consumer must opt-in. This could impact businesses that offer customers money in exchange for providing additional personal information. Businesses must also obtain opt-in consent from consumers that are under the age of 16 in order to sell their personal information.
A Small Orange wants to ensure that our products allow our customers to comply with their obligations under the CCPA. You should consult with your legal counsel regarding what your obligations may be under CCPA.
Where required, we will support you, as an A Small Orange customer, in fulfilling CCPA related requests that you receive from your contacts.
If you are a California consumer and exercise your CCPA rights as an A Small Orange customer, A Small Orange will respond in accordance with our Privacy Notice.
The Privacy Center explains what information we collect about you as an A Small Orange customer and how we handle your personal information. This notice includes descriptions of how your personal information may be used by A Small Orange. We suggest that you review how this applies to you. Note that as the CCPA is further revised, we may be updating our privacy notice to align with these changes.
If you have specific questions about the assistance we can offer with the CCPA, please contact us at privacy@endurance.com.
You may be aware that the California legislature may further amend the CCPA. Additionally, the California Attorney General must finalize regulations in conjunction with certain provisions in the CCPA. These regulations will not go into effect until after the CCPA’s January 1, 2020, effective date.
Once these new rules are finalized, we will be reviewing our forms and features to provide our customers with the necessary tools to achieve compliance, if needed.
Remember: The information above is meant to guide you through the process of understanding the CCPA and is not a substitute for legal advice. Find more information on the CCPA website. |
We always email customers via their email address on their billing account about the migrations. If you didn't get an email, please let us know! It may have gone right into your spam folder.
The status of our migration via the real-time updated status page isn’t representative of individual customers. Once an account is moved over the migration is finished for that particular customer. The status number indicates how other sites on the server are doing, not yours in particular.
The bigger your site is, the longer it will take to migrate. If your site is a simple HTML site it will happen lickety-split. If you have tons of images and databases on your account the migration will take longer to push through. The ‘Your Site Has Been Moved’ page is visible to your site visitors when the site is sitting on two servers, right in the middle of the migration process. DNS propagation determines how fast your site is back up and functional, though we strive to make it the shortest amount of time possible. Sometimes DNS propagation can take up to 72 hours and you may experience some spotty connections during that timeframe.
We start migrations at around midnight Eastern time. Since they can easily take 10–12 hours and we can’t accurately predict when any given site will migrate, scheduling can be tough sometimes. We do our best to keep all sites operational during normal business hours.
You may need to make a few changes to your account as an effect of a migration. If you're using external DNS managers you may need to update your A record to point to the main IP for your new server. If you're using the server name as your incoming and outgoing mail servers then you'll need to update them to your new server name
We are continually changing and tweaking the migration process and are always open to feedback from you on how we could do it better. Get in touch with your questions and comments!
]]>GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpose is to support privacy as a fundamental human right and therefore give EU residents rights over how their personal data is processed or otherwise used.
The GDPR defines personal data as '... any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person'.
Additionally, the GDPR notes that online identifiers can constitute personal data. The GDPR explains, '... natural persons may be identified with online identifiers which are provided by:
Individuals, companies or businesses providing services to EU residents need to comply with this law. To the extent you collect EU residents' personal data (including the collection, processing, storage or transmittal of such data), GDPR requires you to comply with its terms by May 25, 2018. If you are an EU resident, this law will apply to your personal data in your A Small Orange account.
The A Small Orange Privacy Policy explains what we collect and how we handle your personal data. This statement includes many examples of how personal data may be used by A Small Orange. We suggest that you take the time to understand how this applies to you.
The rights of an EU resident under the GDPR, and how you can exercise those rights with respect to A Small Orange, are:
A Small Orange will provide the necessary mechanism to comply with requests from you, and support you in fulfilling GDPR requests from your customers.
A Small Orange is committed to achieving compliance with the GDPR by May 25, 2018. This will include work "behind the scenes," such as reviewing and updating (as necessary) our agreements, policies, internal processes, features and templates to assure our compliance.
There are two parties that have accountability for dealing with personal data, the “controller” and the “processor.” The “controller” defines the means and purpose of the use of personal data and the “processor” only acts on the behalf of what the “controller” has instructed and processes personal data for them.
Please understand that both you and A Small Orange have obligations and requirements for GDPR compliance.
Usually, A Small Orange is a controller in relation to the personal data that you provide to us as a customer. Also, from May 25th, we will not publish the personal data of domain name registrants located in the EU in the WHOIS. This is to ensure our WHOIS output is compliant with the GDPR.
However, access to personal data of domain name registrants may be granted when such access is necessary for technical reasons such as for the facilitation of transfers, or for law enforcement when it is legally entitled to such access.
In certain circumstances, you are acting as the controller, for example, when you decide what information from your contacts or subscribers is uploaded or transferred into your A Small Orange account. This means you will have some additional obligations around such things as data subject rights. We urge you to understand this and seek legal advice where you think necessary.
Our Terms of Service require you to lawfully obtain and process all personal data appropriately. You will need to continue to do this to be compliant with the GDPR.
If you, or your customers, have any additional questions, please do not hesitate to contact us:
Name: Andy Hutchison
Title: Chief Security and Privacy Officer
Email: privacy@endurance.com
www.asmallorange.com or www.endurance.com
It is our policy to respond to clear notices of alleged copyright infringement. The United States Digital Millennium Copyright Act (DMCA) specifies very detailed procedures that must be followed concerning allegations of copyright infringement.
In order for us to address any DMCA complaint, you MUST follow the procedure detailed at:
http://asmallorange.com/legal/dmca/ |
You must follow the steps on the linked page for the complaint to be valid. Also, that page includes important information about the DMCA and complaint process.
The DMCA complaint may be submitted using the following form:
http://asmallorange.com/legal/dmca/submit/ |
NOTICE: Please do NOT report abuse here in the comments. To be a valid complaint, you must follow the procedures here.
]]>Starting in January 2014, the registrant contact will need to be validated upon the purchase or transfer of a domain name or if the registrant’s first name or last name has been modified. If any of these situations are true our registrar, OpenSRS, will send an email requiring an affirmative response from the registrant. If they fail to receive an affirmative response from the registrant within 15 days it will result in the suspension of the name. This means that the domain (and any related services) will be offline at that time. If a registrant has already validated their contact information, this process will not be initiated.
The same validation process will take place if a WHOIS Data Reminder Policy (WDRP) notice, 30 day expiration notice or 5 day expiration notice bounces. It is extremely important to ensure the WHOIS data that you provide for your domain is correct.
ICANN now requires that we list the following new pieces of information on your website:
We hope that these changes in ICANN policy will have little effect on the ease in which you are able to order domain registrations or transfers. Please contact our billing department with any questions or concerns.
]]>If you are on a Shared account, we do not offer temporary disk space upgrades; you would just upgrade your hosting account to a larger account. If you attempt to upload more files than your disk space allows, you will get an error message.
If you are a Reseller and attempt to upload files that put you over your disk quota you will receive an error message. You can contact our Support department at any time to upgrade your plan.
Note: if you go over your quota, and processes need to be run to maintain your existing databases or content, it's possible that your website will break due to databases not being supported. This is NOT good and should be avoided. Just get in touch if you want to talk about your options.
If you're on a VPS or Dedicated server account, you will just be charged for any overages you incur.
Yes, we allow sites to have commercial advertisements.
Static HTML banners are acceptable, but script-based banners are not allowed. These cause a high processor load and can crash the server, especially if the banner loads on many different pages.
Yes, we allow adult sites. They must be legal in the United States of America and the state of Texas.
Certain material is unacceptable and not allowed for all websites hosted with A Small Orange, including but not limited to the following:
More details regarding unacceptable material can be found in our Acceptable Use Policy.
The following are not acceptable on A Small Orange shared servers:
Storing files - Our shared servers are not for storing or archiving files, videos, mp3s or any other data. While we try to be flexible, use of a shared hosting account as a backup/storage device is not permissible.
Media streaming - We support HTTP streaming on shared servers; however, live streaming is not supported. (This is because an HTTP stream has a defined beginning and end. Live streaming joins in the middle of a broadcast.)
While A Small Orange Software attempts to keep regular backups of data stored on our systems, A Small Orange Software does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, the customer is responsible for making backups of data. A Small Orange Software does not guarantee that its backup procedures will prevent the loss of, alteration of, or improper access to our clients' information.
While ASO has two backups systems in place for hosting customers, we strongly encourage you to keep your own periodic backups. No backup system is foolproof, so keeping your own account backup will help prevent catastrophic data loss.
We have some simple how-to documents to help guide you through configuring cPanel/WHM to create a daily/weekly backup on the server, as well as configuring it for offsite, remote backups, and using the R1Soft plugin to create backups. See more info about backing up your site and info in our Knowledgebase.
Note: R1Soft backups are not guaranteed, and are meant for your convenience only. Firewall issues, a hardware failure on a backup server, network problems or similar could potentially interfere with the backup system communicating with the individual servers. It's recommended that you make a periodic manual backup for safeguarding purposes.
See also Make a cPanel Account Backup, R1Soft Backup Software, Set Up Automatic Backups of Your VPS, Backup Your VPS or Dedicated Server
We do not offer a discount or free domains, however. Get in touch if you have any questions about this discount.
]]>In an effort to better engage with our customers, A Small Orange is active on Facebook, Twitter, in various web hosting forums, and on various blogs. This article was written to give our customers a better idea of what to expect from our engagement on the web and our practices regarding support issues.
ASO has a company Twitter account. ASO utilizes Twitter for a number of different reasons and with a number of different goals:
To engage customers in conversation because Twitter is a great way for us to listen.
To keep customers informed of company news and announcements.
To keep customers informed of network status issues and server outages.
To be available to answer questions that can be answered in 140 characters or less quickly.
To have fun. It's Twitter!
To better enable us to keep track of people talking to us, we follow back very few Twitter followers due to the prevalence of direct message spam. If you would like to ask a question privately by DM, please send us an @reply and ask us to follow you so that you can DM us a question, and we'll be happy to do so.
ASO tries to maintain constant coverage of Twitter during peak times (considered during the day throughout the work week). Since many people work on their site once they get home from work we attempt to stagger that to cover both timeframes that tend to be active for our customers (day, and evening). We strive to be available all hours of the day, so hit us up!
During non-peak times, working staff will monitor Twitter as they can in case there are any issues but you will get much faster response to your inquiry by submitting a support ticket.
Answer a quick question for you about our hosting.
Answer a general question about your hosting.
Check on your site or a server quickly for you.
Point you to documentation or an answer you are unable to find that's on our site.
Chat and joke with you, because it's fun!
Answer specific questions in any manner that we feel would compromise your account's security or privacy.
Fully engage in Helpdesk-ticket level support, though we will be happy to open a ticket on your behalf.
A number of ASO employees and managers are on Twitter and are open about working here at ASO - we all really love our jobs, so we talk about them a lot! Please remember that these are our employees 'personal' Twitter accounts, and nothing they may tweet is an official ASO statement, position, or policy. If you find them, you're welcome to follow them, but please remember these are their personal accounts and they should not be utilized for support.
ASO has a company Facebook page. ASO utilizes Facebook for a number of different reasons. Primarily, they are:
To engage customers in conversation.
To keep customers informed of company news and announcements.
To keep customers informed of network status issues and server outages.
To be available to answer questions or engage in short discussions.
To have fun. It's Facebook!
We realize that Facebook is particularly guilty of inundating you with an obscene amount of information, and we try to keep our presence on Facebook from becoming one more of those things that will annoy you. We will always post company announcements and status alerts to the Facebook page but try to keep other information and postings to a minimum.
Facebook is checked daily several times a day, but much less frequently than Twitter. If you have a non-time sensitive question and you prefer to leave it on Facebook, you are more than welcome to. Please realize, however, that it may be a few hours or a day before someone will respond.
Answer a quick question for you about our hosting.
Answer a general question about your hosting.
Point you to documentation or an answer you are unable to find that's on our site.
Chat and joke with you, because it's fun!
Answer specific questions in any manner that we feel would compromise your account's security or privacy.
Fully engage in helpdesk-ticket level support, though we will be happy to open a ticket on your behalf.
A number of ASO employees and managers are on Facebook and are open about working here at ASO. Please remember that these are our employees 'personal' Facebook accounts, and if you ask to friend them they may or may not do so depending on how they choose to limit their account's reach. If you ask to friend them and they do not respond, realize they likely limit their Facebook "friends" to people they personally know, and don't take it personally.
We provide a Status Page for you to check on current status and maintenance on our servers. Check out our Status Page to stay up-to-date: https://status.asmallorange.com/.
The official ASO Blog is located at https://blog.asmallorange.com/
The blog will contain tips, tricks, and information that we believe might be of interest to you.
]]>Note: Reseller servers have the same limits as Shared servers below for all server limitations, however, the limit is per cPanel, not for the entire Reseller package. If you have multiple cPanel accounts contributing to a server problem, we may suspend any of them.
Check below for CPU usage limits specific to your package type:
We allow a maximum of 10% CPU usage limit. It's pretty unlikely that you will go over 10% CPU usage. Unless your site is script intensive and requires a lot of processing, you should be good.
If you find your CPU usage is running high, check out these tricks to help bring it down a bit:
Flash, video, audio, and image files are downloaded to the browser, which just uses bandwidth.
You are allowed to use 100% of your CPU resources. However, this is only a portion of the server's total CPU resources. If you are looking for more CPU resources than a Shared Server, you will NOT want to pick VPS; instead, you should choose a Dedicated Server or our Clementine Managed Hosting option. See our plans here.
You are allowed to use 100% of the server's CPU resources.
A good trick for VPS and Dedicated server users is to turn off the webstat programs (AWstat) that comes with your cPanel. AWstat and other tracking tools use CPU and MySQL connections. By turning this off, you reduce your CPU usage.
Keep an overall eye on your usage right from your cPanel dashboard. Log in and view all your details from the left-hand sidebar within cPanel.
Check below for memory (RAM) usage limits specific to your package type:
Shared servers are limited to 5% memory usage (or 512 MB). If more RAM is required, then you will need to upgrade to a VPS or dedicated server.
RAM limits are determined by the VPS or dedicated server you purchase. On a VPS or dedicated server you are allowed to use 100% of your RAM.
Processes are a series of actions or functions occurring on a server at any one time. Check below for process usage limits specific to your package type:
Shared servers are limited to 50 simultaneous processes, with a maximum execution time of 15 minutes. Any process that continues to run for more than 15 minutes will be terminated, which may result in failure to complete its task.
We do not restrict the number of processes or their length on our VPS or dedicated servers. It should be noted, however, that excessive or extended processes may result in CPU performance issues.
An inode stores basic information about a regular file, directory or other file system object. The number of inodes indicates the number of files and folders you have. Check below for inode limits specific to your package type:
Shared servers are limited to 100,000 total Inodes. If more inodes are required, then you will need to upgrade to a VPS or dedicated server.
We do not restrict the number of inodes on our VPS or dedicated servers. It should be noted, however, that excessive inodes may result in performance issues.
We apply some limitations to outgoing email on our servers. Check below for the limitations that apply to your package type:
On our shared hosting servers we restrict users to 500 outgoing email messages per 60 minute period (all excess messages will be discarded and not delivered).
We do not restrict the number of outgoing emails on our VPS or dedicated servers.
]]>It is our policy to respond to clear notices of alleged copyright infringement. This response describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the United States Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, http://www.copyright.gov) but we will respond to notices of this form from other jurisdictions as well.
To file a notice of infringement with us, you must provide a written communication that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is infringing your copyrights. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.
Identify in sufficient detail the copyrighted work that you believe has been infringed upon (for example, "The copyrighted work at issue is the text that appears on http://asmallorange.com/legal/terms/") or other information sufficient to specify the copyrighted work being infringed (for example, "The copyrighted work at issue is 'Intellectual Property: Valuation, Exploitation, and Infringement Damages' by Gordon V. Smith, published by Wiley, ISBN #047168323X").
Identify the material that you claim is infringing the copyrighted work listed in item #1 above. You must identify each web page that allegedly contains infringing material. This requires you to provide the URL for each allegedly infringing result, document, or item.
An example:
Infringing Web Pages:
http://www.thewebsite.com/directory/
http://www.thewebsite.com/something/blah.html
Provide information reasonably sufficient to permit us to contact you.
Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
Include the following statement: I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.
Include the following statement: I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Sign the paper.
For the fastest processing and response we ask that DMCA complaints be submitted through our online form at:
http://asmallorange.com/legal/dmca/submit/
Or faxed to us at
(678) 298-6780, Attn: DMCA Compliance
While not recommended you may also mail your request to us at
A Small Orange LLC
Attn: DMCA Compliance
2500 Ridgepoint Dr
Suite 105c
Austin, TX 78754
Please allow routing and scanning time for mailed DMCA complaints.
Regardless of whether we may be liable for such infringement under local country law or United States law, we may respond to these notices by removing or disabling access to material claimed to infringe and/or terminating users of our services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that the owner or administrator may make a counter notification.
We may also document notices of alleged infringement on which we act. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public.
In order to ensure that copyright owners do not wrongly insist on the removal of materials that actually do not infringe their copyrights, the safe harbor provisions require service providers to notify the subscribers if their materials have been removed and to provide them with an opportunity to send a written notice to the service provider stating that the material has been wrongly removed. [512(g)]
If a subscriber provides a proper "counter-notice" claiming that the material does not infringe copyrights, the service provider must then promptly notify the claiming party of the individual's objection. [512(g)(2)] If the copyright owner does not bring a lawsuit in district court within 14 days, the service provider is then required to restore the material to its location on its network. [512(g)(2)(C)]
If it is determined that the copyright holder misrepresented its claim regarding the infringing material, the copyright holder then becomes liable to the OSP for any damages that resulted from the improper removal of the material. [512(f)]
Login to your Customer Area
Click on "My Invoices" under Quick Links on the left
Click on UNPAID to the right of your unpaid invoice
Choose "PayPal" from the payment method options
Click the "PayPal Subscribe" button
While you use one of our invoices to create the subscription, our system is separate from PayPal's. We do not charge your PayPal account. A subscription means you are telling your PayPal account to send us money every billing cycle. If you ever downgrade/upgrade or cancel your account with us, you will still need to cancel your PayPal subscription. Otherwise, it will continue to send us payments.
Note: It's not possible to edit subscriptions. If you need to change the dollar amount of your payment, you need to cancel the first subscription and create a new one for the correct amount.
Also, make sure you start the subscription early enough to make timely payments. Subscriptions start paying the day of the month AFTER you start them. For example, if you started a monthly subscription on September 4th, it would make a payment Sept 4th, Oct 5th, Nov 5th, Dec 5th and so on. So you'll want to start the subscription soon after the invoice generates so your payments are not constantly late.
When a subscription is set up, it instructs PayPal to send a designated amount of money on the same day each month. This is closer to an automatic "bill pay" service. If you upgrade or cancel your hosting service, your subscription isn't affected.
In these cases, you may need to log in to PayPal and cancel the subscription:
Log in to your PayPal account
Click the History tab
Choose the Subscriptions field from the Show drop-down menu
Check the From box and change the date back 2 years
Click Search
To view the details of a specific Subscription Creation, click Details in the Details column
At the bottom of this page, click Cancel Subscription
On the confirmation page, click Cancel Subscription again
If you cancel service and find that a subscription payment was still sent, or otherwise overpay because of a subscription payment, please open a chat with our Live Support team. We'll be happy to resolve the issue and refund the payment as necessary.
If you need to cancel your PayPal subscription, see how in our 'Cancel Your PayPal Subscriptions' article.
If you want to have a website where you allow visitors to upload and share movies, audio files, or images (file sharing), then you will need to purchase a VPS or Dedicated Server plan.
Such file sharing is not allowed on our Shared and Reseller Hosting plans. You can read more on our Terms of Service.
]]>In accordance with the sanctions programs administered by the U.S. Department of the Treasury, A Small Orange is prohibited from doing business with anyone from certain countries, including Cuba, Iran, North Korea, Sudan and Syria, or with Specially Designated Nationals (SDNs). In the event that you are in one of the aforementioned countries, or if you are an SDN, you will not be able to sign up for our services.
Reference: http://www.treasury.gov/resource-center/sanctions/Programs/
Note: If you are a Reseller, you are prohibited from providing services to clients located in the following countries as well as any persons listed on the SDN list, regardless of what country you currently reside in.
http://www.treasury.gov/resource-center/sanctions/Programs/Pages/ukraine.aspx
http://www.treasury.gov/resource-center/sanctions/Programs/pages/cuba.aspx
PENALTIES: Criminal penalties for violating the sanctions range up to 10 years in prison, $1,000,000 in corporate fines, and $250,000 in individual fines. Civil penalties up to $65,000 per violation may also be imposed.
http://www.treasury.gov/resource-center/sanctions/Programs/pages/iran.aspx
PENALTIES: Criminal penalties for violations of the Iranian Transactions Regulations may result in a fine up to $1,000,000, and natural persons may be imprisoned for up to 20 years. Civil penalties, which are not to exceed the greater of $250,000 or an amount that is twice the amount of the transaction that is the basis of the violation with respect to which the penalty is imposed may also be imposed administratively.
http://www.treasury.gov/resource-center/sanctions/Programs/pages/nkorea.aspx
PENALTIES: Criminal fines for violating the Executive Orders range, upon conviction, up to $1,000,000; individuals may also face imprisonment up to 20 years. In addition, civil penalties of up to $250,000 or twice the amount of the underlying transaction may be imposed administratively for each violation.
http://www.treasury.gov/resource-center/sanctions/Programs/pages/sudan.aspx
PENALTIES: Criminal fines for violating the Regulations range, upon conviction, up to $1,000,000; individuals may also face imprisonment of up to 20 years. In addition, civil penalties of up to $250,000 or twice the amount of the underlying transaction may be imposed administratively for each violation.
http://www.treasury.gov/resource-center/sanctions/Programs/pages/syria.aspx
PENALTIES: Criminal penalties for violating the sanctions range up to 10 years in prison, $500,000 in corporate fines and $250,000 in individual fines. In addition, civil penalties of up to $11,000 per violation may be imposed administratively.
We are unable to host the following domains are a result of the sanctions:
We do not have a limit to the number of visitors. However, there is a physical limit our network can handle.
There is no way to determine the maximum number of visitors your site can sustain. Each site is different and the amount of traffic you can handle will depend on the resources each visitor is using. A very efficiently coded website that uses few resources per visitor would allow a large number of visitors to visit your site at the same time, while a poorly or inefficiently coded website may become a resource hog with only a few visitors on simultaneously. How many visitors your site can handle is largely determined by how your site is coded.
If you are using a content management system (CMS), you may want to utilize some of the tips in the following articles to increase the number of visitors your site can handle. You can view your site statistics, like the number of visitors and which browser they use. Your cPanel includes a statistics program called AWStats.
Why You Should Update WordPress
Statistics For Your Site
What is Cloudflare?
Basically, if you spike the server too hard or for too long, you can be suspended for taking the resources from your fellow shared server users. If you don't want this to happen, you need to move to a dedicated server. If you want to temporarily up your bandwidth, get in touch and we'll see what we can do.
Depending on the type of plan you have, certain things on your account are indeed unlimited. If a Shared account professes to give you unlimited disk space and bandwidth, it ACTUALLY means that you are not metered or limited on that item. But just because you can have an unlimited amount of something does not mean it is physically possible to consume an infinite amount. Unlimited does not mean infinite.
For example, when you go to an all-you-can-eat buffet, you can eat an unlimited amount of food. However, it is impossible for you to eat an infinite amount of food because of the size of your stomach, the number of hours the restaurant is open, how much food is physically available, and the fact that you cannot share your food or take it home with you. Certain rules for the buffet are put in place so one person does not come in and take all the food from all the other paying customers.
Similarly, it is not possible to use an infinite amount of the server since there are other limits in place, like how much CPU you can use at one time, how many processes you can have open at one time, how many emails you can send out in an hour, etc. Certain rules are in place to make sure one person does not use the entire server on a shared account, preventing other customers from using the server.
]]>Below are a few steps you can take to help audit the security of your Wordpress site:
Stay calm! This is not the end of the world and we'll help you get up and rolling as soon as possible.
Run virus/malware software. Go ahead and run virus or malware software on your computer systems and see if you can find the culprit.. try a couple of different brands of software. Some of the viruses are very adept at detecting malware software.
Change your passwords. This is a given, but an important step. Change all the passwords on web content software, email accounts, blogs, forums, web hosting account etc. And make them strong!
Revert back to previous version. If you're using version control you can quickly identity what has changed lately, and revert back to a previous version.
Check your .htaccess files. Look in the base folder for your site and see if any weirdness is going on, especially at the bottom of the code, where hackers like to hide their changes. Change the permissions back to 644 if they have been changed.
Secure your cPanel. Secure cPanel by changing your login password, make sure all your FTP accounts and associated email addresses are in use (if not, delete them), make sure any email forwards listed are ones you created, and check for any records pointing away from the site in the Simple DNS Zone Editor section
Restore from a backup. If things have gone too far, you could always restore your site from a clean backup of WordPress and re-upload your backed-up WP plugin.
Upgrade. Once your site is clean, update to the latest version of WordPress since older versions are more prone to hacks.
Secure the site. After you have recovered your site, secure it! Implement some recommended security measures.
Keep regular backups. For the sake of all that is good, do backups on a regular basis.
For more steps on how to secure your WP site, check out our blog post and our Securing Your WordPress Site article.
Hacking can happen to Joomla too... here are a few steps you can take:
Take it down. Go ahead and take your website offline.
Run the tool. Run the Joomla Forum Post Assistant and Security Tool.
Run virus/malware software. Go ahead and run virus or malware software on your computer systems with FTP, Joomla super admin, and Joomla admin acces to see if you can find the culprit.. try a couple of different brands of software. Some of the viruses are very adept at detecting malware software.
Get the latest and greatest. Make sure you are running the most current version of Joomla.
Review vulnerable extensions list. See if you have any extensions in your logs file that have been targeted. Look for one of these two examples:
β//administrator/components/com_extension/admin.extension.php?mosConfig.absolute.path=http
../../../../../../../../../../../../../../../../proc/self/environ
Change your passwords. This is a given, but an important step. Change all the passwords on web content software, email accounts, web hosting account, control panel, MySQL, FTP, Joomla! Super Admin, and Joomla! Admin password. And make them strong!
Delete and replace. Make sure all your files are clean... delete the dirty ones and replace with new ones.
Get those images out. Check and replace all .pdf, image or photo files that seem suspicious or exploitable.
Proper Permissions. Use proper permissions on files and directories. They should never be 777; 644 for files and 755 for folders is ideal.
Reinstall. Reinstall Joomla after everything is all fixed up... fresh starts are good.
SpamBots are evil. SpamBots can cause incessant comment and form spam and can find exploitable avenues in your site to add spam to. Some of the most common SpamBot activities include fake accounts, comment spam, contact form submissions, email spam, PHP file exploits, and email account hijacking. Take the following steps to help remedy your SpamBot issues:
Secure forms and comments. Enable a captcha or similar on your web forms and comments to help prevent further finagling of your site. This requires the visitor to fill in required info to prove they are human.
Secure logins. Limit login attempts or secure the login with a plugin to prevent a spammer from repeatedly filling in fake users and mucking up your site.
Get the latest and greatest. Make sure you are running the most current version of whatever CMS you're using.
Change your passwords. This is a given, but an important step. Change all the passwords on web content software, email accounts, CMS logins etc... anything that comes in contact with the culprit spam. And make them strong!
Make email invisible. Hide your email address from appearing on your website. Use an image to display the email address on your site so a spammer can't find it on your website without physically looking with real-person eyes.
Review logs. Most CMS's have a way to see who and when someone accessed your site. This could help you pinpoint the spammer.
There are some general guidelines below to follow if you suspect hacking has occurred on your account or website. Check 'em out:
Update all of your web content software/content management systems to the most up-to-date versions and check for any un-patched exploitable bugs to make sure there are no issues running them.
Check all modules, plugins, add-ons, themes and extensions for your web content software/content management systems to ensure that there are no un-patched bugs and that they are also updated to the latest versions.
Run virus and malware scans on all computer systems used to access the account prior to changing passwords to make sure your passwords haven't been stolen!
Change your passwords, for affected email accounts, web content software accounts (especially admin users on blogs, forums, portals and other similar software). Also change the affected web hosting account passwords... and choose strong passwords! Check out these tips on setting strong passwords.
Check all email accounts, subdomains, add-on domains and parked domains in your cPanel account to make sure there are no erroneous entries or changes.
Verify that the content of your hosting account has no abnormal files or directories, that your .htaccess files exist as they should, and that the content of any dynamic scripts, such as PHP, are installed and operating correctly.
If you have any questions about these steps, or just want to check with us about the status of your account, please go ahead and submit a ticket!
See also Why is My Site Getting Hacked?