LOGGING INTO YOUR CPANEL ACCOUNT
Instructions on how to access your cPanel and Customer Area are
emailed to you when your account is provisioned. Follow the
instructions and get in touch [1] if you have any issues. If you have
lost the email with the ...
WHAT IS A NAMESERVER?
A Nameserver (sometimes called a DNS server) is what translates a
domain name or computer hostname to an IP address, which is a numeric
pointer that identifies a computer on the Internet. Each
computer/server etc. has an IP address ...
Below are a list of some of the most important login URLs you will
need to manage your domain and hosting accounts.
_NOTE: the examples below assume your domain name is example.com, the
IP address of your server is 1.2.3.4, and the actual server you are...
If you're having issues logging in to your Customer Area and need to
reset your password:
* Go here: https://customers.asmallorange.com/pwreset.php
[https://customers.asmallorange.com/pwreset.php]
* Enter the email address associated with the accoun...
UPGRADING OR DOWNGRADING SHARED HOSTING
It's easy to upgrade or downgrade your shared hosting right from your
Customer Area. For example, if you are on a Shared Tiny plan you can
upgrade to a Shared Medium plan from your Customer Area dashboard. To
up...
You can view all of the email that you receive from A Small Orange
right from your Customer Area. To log in and view your received
emails:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmalloran...
The best option is to request cancellation from within your Customer
Area:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
Click Your Services in the Your Ser...
You can view and pay all of your invoices right from your Customer
Area.
VIEW YOUR INVOICES
To view your invoices:
*
Log in to your Customer Area here:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientare...
If you received an email entitled 'Upcoming Domain Renewal Notice'
asking to renew your domain, but don't know what next steps to take
READ ON!
RENEW YOUR DOMAIN
If you get a domain renewal email you can renew your domain:
*
Log in to your Custome...
In order for people to find your website, you will need to configure
DNS and set nameservers. You can either use our nameservers, or you
can use third-party name servers. Either way, you would need to
configure them so your domain works with your A Small ...
To supply your VAT registration ID to us:
*
Log in to your Customer Area at
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
In the Account & Billing section click Account Information
*
I...
PRE-TRANSFER CHECKLIST
Before transferring your domain name, please be sure your domain meets
the following requirements:
* The domain is older than 60 days from its original registration
date
* The domain has not been transferred in the last 60 da...
WHAT IS A REGISTRAR LOCK?
If you have a .com, .net, .org, .name or similar domain name, the
REGISTRAR LOCK IS A BLOCK PLACED AT THE REGISTRAR LEVEL TO PREVENT
PEOPLE FROM TRANSFERRING THE DOMAIN NAME UNINTENTIONALLY. You must log
in and remove the lock p...
To update your billing contact info:
*
Log in to your Customer Area:
https://customers.asmallorange.com/clientarea.php
[https://customers.asmallorange.com/clientarea.php]
*
Click Account Information from within the Account & Billing section
*
...
We have recently made changes to our system which now allows you to
update your credit card on file instead of adding a credit to your
account. To view or update your credit card on file:
*
Log into the Customer Area:
https://customers.asmallorange.c...
Oh no! We hope your site hasn't been hacked, but if it has... no fear.
There are some things you can do to help re-secure your site and get
it up and rolling. Check out the selections below and follow the most
applicable directions to your case. If you ha...
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