_Q: Why did my credit card get automatically charged?_
By default, your account is automatically renewed at the beginning of
the next billing period to avoid service interruptions.
This was specified in the Terms and Conditions
[http://asmallorange.co...
THE CCPA: WHAT YOU NEED TO KNOW AND HOW A SMALL ORANGE HELPS YOU
COMPLY
The CCPA, which is short for the California Consumer Privacy Act
[https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180AB375],
is a law designed to enhance ...
Our refund policy is pretty simple. We stand by what we do! Here is a
link to our full Terms of Service [http://asmallorange.com/terms/].
A Small Orange offers a ninety (90) day money back guarantee on
shared web hosting, reseller packages, Cloud VPS an...
A Small Orange is located in the United States, and therefore is
subject to U.S. Copyright Laws [http://www.copyright.gov/title17/]
protecting copyrighted works.
Copyright law can be complex. This article is not by any means a
legal guide to copyright...
If you're having trouble with your site(s) during our migration
process, we apologize profusely! We try to manage migrations in a way
that has as little effect on customer's sites as possible.
*
We always email customers via their email address on th...
WHAT IS THE GDPR?
GDPR is short for the General Data Protection Regulation that goes
into effect on May 25, 2018. It was passed by the European Parliament
to create a harmonized data privacy law across member states of the
European Union (EU). Its purpos...
If the content is legal, and you're allowed to distribute it, we'll
host it. If it's not legal, then we can not provide hosting services
to you, unfortunately.
REPORTING COPYRIGHT INFRINGEMENT?
It is our policy to respond to clear notices of alleged copyright
infringement. The United States Digital Millennium Copyright Act
(DMCA) specifies very detailed procedures that must be followed
concerning allegations of...
There are new, as of December 2013, regulations and procedures for
ICANN [http://www.icann.org/]'s Registrar Accreditation Agreement.
VALIDATING REGISTRANT EMAIL ADDRESSES
Starting in January 2014, the registrant contact will need to be
validated upon ...
You are allowed to host mp3 files, but you may not host any files with
a copyright belonging to someone else, unless you have the owner's
written consent.
IF YOU ARE ON A SHARED ACCOUNT, we do not offer temporary disk space
upgrades; you would just upgr...
Below are commonly asked questions regarding acceptable content for
websites hosted with A Small Orange. For more information, we
recommend reviewing the Acceptable Use Policy
[http://asmallorange.com/legal/terms/] under our Terms of Service.
DO YOU ALL...
From the Terms of Service:
_While A Small Orange Software attempts to keep regular backups of
data stored on our systems, A Small Orange Software does not guarantee
the existence, accuracy, or regularity of its backup services and,
therefore, the custom...
We offer non-profit organizations a FREE TINY OR SMALL SHARED HOSTING
PLAN. Any other shared plan can be discounted $5 a month, in lieu of
the option above.
We do not offer a discount or free domains, however. Get in touch
[http://asmallorange.com/suppo...
In an effort to better engage with our customers, A Small Orange is
active on Facebook [https://www.facebook.com/asmallorange], Twitter
[https://twitter.com/asmallorange], in various web hosting forums, and
on various blogs. This article was written to gi...
Please see A Small Orange's Data Request Policy
[https://asmallorange.com/legal/data_request/] for further information
about A Small Orange's handling of formal legal requests for the
release of customer account records.
We currently accept Mastercard, Visa, Discover, American Express,
PayPal, checks (personal or business), and money orders. If you wish
to pay via check or money order, please send payment to:
A Small Orange
720 Brazos St
Suite 120
Austin TX 78701
We monitor all resource usage on Shared and Reseller plans. The
limitations for each of our hosting options are explained in detail
below. This info will help you become familiar with our resource
limits and give you more info about checking on your usage...
A Small Orange requires DMCA notices to be filed via fax or letter.
The complaint must include full contact information in the complaint
(including phone number). We will call and verify. Email (unless
digitally signed by a verified and trusted third part...
PayPal Subscriptions are a great way to set up recurring payments
without a credit card. PayPal Subscriptions are a recurring billing
feature, allowing your PayPal account to schedule payments to be sent
automatically on a fixed schedule.
SETUP A PAYPAL...
If you want to have a website where you allow visitors to upload and
share movies, audio files, or images (file sharing), then you will
need to purchase a VPS or Dedicated Server plan.
Such file sharing is not allowed on our Shared and Reseller Hosting
...
In accordance with the sanctions programs administered by the U.S.
Department of the Treasury, A Small Orange is prohibited from doing
business with anyone from certain countries, including Cuba, Iran,
North Korea, Sudan and Syria, or with Specially Desig...
GENERAL POLICIES REGARDING LIMITS
We do not have a limit to the number of visitors. However, there is a
physical limit our network can handle.
There is no way to determine the maximum number of visitors your site
can sustain. Each site is different and...
Oh no! We hope your site hasn't been hacked, but if it has... no fear.
There are some things you can do to help re-secure your site and get
it up and rolling. Check out the selections below and follow the most
applicable directions to your case. If you ha...
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