If your FTP program is not connecting properly, or connecting slowly, here are a few possible reasons why:

• Your firewall could be blocking it.

• You've mis-filled in your host name; make sure you use the IP address provided in your welcome email.

• Your username and password aren't the same as your control panel username and password.

• The path set in your FTP program for connection is incorrect; your path should be /home/YOURUSERNAME/public_html.

• Your passive settings are set wrong:

  1. Open your FTP application

  2. Navigate to the FTP Options and locate Passive Mode (in Filezilla, this is located in the Transfer Mode section, available from Edit, then Settings, then FTP)

  3. If Passive Mode is selected, de-select it; If Passive Mode is not selected select it

  4. Try using your FTP again

  5. If this does not resolve the issue, revert back to your previous Passive Mode configuration and try again

If you're having issues getting your FTP to connect, get in touch. We may be able to help.