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Our Policies

  • Automatic Charges on Credit Card

    Q: Why did my credit card get automatically charged? By default, your account is automatically renewed at the...

    Jun 01, 2015 12:54PM CDT
  • Cancellation and Refund Policy

    Our refund policy is pretty simple. We stand by what we do! Here is a link to our full Terms of Service. A Sm...

    Jun 01, 2015 12:57PM CDT
  • Copyright Issues Policy

    A Small Orange is located in the United States, and therefore is subject to U.S. Copyright Laws protecting cop...

    Jun 01, 2015 12:56PM CDT
  • Resource Usage Limits

    We monitor all resource usage on Shared and Reseller plans. The limitations for each of our hosting options ar...

    Nov 22, 2016 10:06AM CST
  • FAQs about Migrations

    If you're having trouble with your site(s) during our migration process, we apologize profusely! We try to man...

    Jun 01, 2015 12:56PM CDT
  • Hosting Adult Websites

    If the content is legal, and you're allowed to distribute it, we'll host it. If it's not legal, then we can no...

    Jun 01, 2015 12:56PM CDT
  • ICANN Registrar Accreditation Information

    There are new, as of December 2013, regulations and procedures for ICANN's Registrar Accreditation Agreement. ...

    Jun 01, 2015 12:56PM CDT
  • Info about Hosting MP3s

    You are allowed to host mp3 files, but you may not host any files with a copyright belonging to someone else, ...

    Jun 01, 2015 12:56PM CDT
  • Legal and Acceptable Content

    Below is some information about legal and acceptable content that you can host on a website with our services....

    Jun 01, 2015 12:57PM CDT
  • Our Backup Policy

    From the Terms of Service: While A Small Orange Software attempts to keep regular backups of data stor...

    Jun 01, 2015 12:57PM CDT
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