Support Center

What is FTP (File Transfer Protocol)?

Last Updated: Aug 21, 2015 03:11PM CDT

FTP Overview

FTP or File Transfer Protocol is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an intranet).

There are two computers involved in an FTP transfer: a server and a client. The FTP server, running FTP server software, listens on the network for connection requests from other computers. The client computer, running FTP client software, initiates a connection to the server. 

Once connected, the customer can do a number of file manipulation operations such as uploading files to the server, download files from the server, rename or delete files on the server and so on. Any software company or individual programmer is able to create FTP server or client software because the protocol is an open standard. 

Virtually every computer platform supports FTP. This allows any computer connected to a TCP/IP based network to manipulate files on another computer on that network regardless of which operating systems are involved (if the computers permit FTP access). There are many existing FTP client and server programs, and many of these are free. Some examples include:

Windows - WinSCP, SmartFTP, FileZilla, Core FTP, AceFTP
Mac OS X - Cyberduck, RBrowser Lite, OneButton FTP, Yummy FTP, Captain FTP, Interarchy 8.5, FTPeel
Linux - gFTP, CrossFTP, FileZilla, FireFTP, Konqueror, Nautilus
Multi-Platform for Firefox - FireFTP

​Secure FTP, SFTP and FTPS

We support the following two types of secure FTP.

SFTP is SSH FTP

SFTP is allowed on most servers, and you can connect with PuTTY or WinSCP over port 22. Please submit a ticket to Support with the request "Enable SSH for my account so I can use SFTP" if you don't already have access.

Host: domain.com -OR- server IP
Username: control panel username
Password: control panel password
Port: 22

This login requires your control panel (cPanel) username and password. Other FTP logins you create will not suffice.

If you cannot connect, please contact us.

FTPS is FTP over SSL or TLS

FTPS is allowed on all servers. Please submit a ticket to Support with the request "Enable TLS for FTP."

Host: domain.com -or- server IP
Username: control panel user name
Password: control panel password
Port: 990

This login requires your control panel (cPanel) username and password. Other FTP logins you create will not suffice.

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